Frequently asked questions

Everything you want to know about GetPool, organized by audience. Can't find an answer? Contact us.

Guests

How do I create an account?
Fill in the registration form, accept the terms and conditions, and you're set.
How do I find and book a pool?
Search by area and stay type from the homepage. Click 'Book now' or 'Instant booking' and follow the steps.
What payment methods are accepted?
Credit card for now. Bit, Apple Pay, Google Pay and more are coming.
How do I cancel a booking?
Go to 'My bookings', pick the booking and click 'Cancel'. See our cancellation policy for details.
Is there a deposit at booking?
Yes — a deposit is taken to secure the booking and ensure reliability.
What if there's a problem on site?
Contact the host directly from the booking page. If the host is unreachable, reach out to our support.
What are the rules to follow?
Each owner sets their own rules. Smoking, pets, parties, loud music etc. are determined by the owner only.
How do I leave a review?
After your stay you'll receive an email to rate the host and leave a comment.
How do I contact the host before or during the stay?
Use the messaging from the booking page or click 'Contact host'.
Can I book at the last minute?
Yes — if the host enabled instant booking and a slot is available.
What if I'm not satisfied?
Contact the host or our support team — we'll find a solution.
Are there any extra fees?
Optional add-ons (drinks, towels, etc.) may be offered. Every fee is displayed clearly before booking.

How do I create a host account?
Fill in the registration form, accept the terms and digitally sign the contract.
How do I add my pool?
Go to 'My listings' → 'Add listing'. Fill in description, photos, prices, then publish. Our team reviews before publication.
What are the eligibility criteria?
The pool must comply with Israeli legislation, Ministry of Health hygiene standards, and applicable safety rules.
What service fees apply?
A 10% service fee on each booking, automatically deducted at payment.
How do I set rates and availability?
Define rates in the 'Pricing' section: per night, sliding scales, per-guest. You can also set specific rates for particular periods.
How am I notified of a new booking?
You receive an email and an SMS for every new booking.
How do I receive payments?
Depending on the mode you choose: full collection via the site (bank transfer after the stay) or direct payment (cash, transfer, Bit).
What is the cancellation policy?
Compliant with Israeli Consumer Protection Law: 14-day withdrawal right, 7 business days notice. Cancellation fee 5% or 100 ₪ (whichever is lower). See dedicated page for details.
What if I have a dispute with a guest?
Contact support at admin@getpool.co.il, WhatsApp +972 58-663-2933 or phone. Provide explanation and evidence for mediation.
What documents do I need to provide?
No document is legally required, but a copy of the Teudat Zehut is requested.

Everything you want to know about GetPool, organized by audience. Can't find an answer? Contact us.

How do I create an account?
Fill in the registration form, accept the terms and conditions, and you're set.
How do I find and book a pool?
Search by area and stay type from the homepage. Click 'Book now' or 'Instant booking' and follow the steps.
What payment methods are accepted?
Credit card for now. Bit, Apple Pay, Google Pay and more are coming.
How do I cancel a booking?
Go to 'My bookings', pick the booking and click 'Cancel'. See our cancellation policy for details.
Is there a deposit at booking?
Yes — a deposit is taken to secure the booking and ensure reliability.
What if there's a problem on site?
Contact the host directly from the booking page. If the host is unreachable, reach out to our support.
What are the rules to follow?
Each owner sets their own rules. Smoking, pets, parties, loud music etc. are determined by the owner only.
How do I leave a review?
After your stay you'll receive an email to rate the host and leave a comment.
How do I contact the host before or during the stay?
Use the messaging from the booking page or click 'Contact host'.
Can I book at the last minute?
Yes — if the host enabled instant booking and a slot is available.
What if I'm not satisfied?
Contact the host or our support team — we'll find a solution.
Are there any extra fees?
Optional add-ons (drinks, towels, etc.) may be offered. Every fee is displayed clearly before booking.

How do I create a host account?
Fill in the registration form, accept the terms and digitally sign the contract.
How do I add my pool?
Go to 'My listings' → 'Add listing'. Fill in description, photos, prices, then publish. Our team reviews before publication.
What are the eligibility criteria?
The pool must comply with Israeli legislation, Ministry of Health hygiene standards, and applicable safety rules.
What service fees apply?
A 10% service fee on each booking, automatically deducted at payment.
How do I set rates and availability?
Define rates in the 'Pricing' section: per night, sliding scales, per-guest. You can also set specific rates for particular periods.
How am I notified of a new booking?
You receive an email and an SMS for every new booking.
How do I receive payments?
Depending on the mode you choose: full collection via the site (bank transfer after the stay) or direct payment (cash, transfer, Bit).
What is the cancellation policy?
Compliant with Israeli Consumer Protection Law: 14-day withdrawal right, 7 business days notice. Cancellation fee 5% or 100 ₪ (whichever is lower). See dedicated page for details.
What if I have a dispute with a guest?
Contact support at admin@getpool.co.il, WhatsApp +972 58-663-2933 or phone. Provide explanation and evidence for mediation.
What documents do I need to provide?
No document is legally required, but a copy of the Teudat Zehut is requested.